You can visit our webshop by clicking in "Shop". Once you are on the page, you can browse through all differents products and select the one you would like to buy. After selecting the product, you need to add it to your shopping cart. by clicking on a button that says "Add to Cart". If you want to buy more than one product, you can add them to your cart the same way.

Once you have added all the products that you want to buy to your cart, you can proceed to checkout. Here, you will be asked to provide your personal details such as your name, address, and payment information. Make sure you fill in all the required fields correctly.

After you have provided all the necessary information, you can click on the "Place Order" button. This will submit your order to our store and you will receive a confirmation email from us with all the details of your order.

That's it! You have successfully made an order!

TO WHICH COUNTRIES DO YOU DELIVER?

We deliver to Belgium, Germany & Luxembourg.

HOW LONG DOES MY ORDER TAKE TO BE DELIVERED?

• Luxembourg 1-3 working days.
• Belgium 1-2 working days.
• Germany 1-3 working days.

HOW DOES THE DELIVERY WORKS?

After you have placed your order, we will prepare it and ship it!  You will receive tracking information from our logistics partner DHL or UPS.  You can view the status of your delivery, including estimated delivery dates. If you have any questions or concerns about the delivery process, please do not hesitate to ask. We are here to assist you in any way we can!

IS THERE A MINIMUN ORDER VALUE?

To place an order for delivery, the minimum order value is €50. Please note that this minimum order value does not include the shipping cost, which is an additional €7.95.

PAYMENT METHOD

We accept the following payment methods: PayPal, Visa, Mastercard, Apple Pay & American Express.

I DID NOT RECEIVE THE TRACKING INFORMATION OF MY ORDER, WHAT SHOULD I DO?

We are sorry to hear that you haven't received your tracking information yet. Have you checked your spam or junk folder in case the email was filtered there by mistake? If you still can't find it, you can contact us and we will help you futher!

I WOULD LIKE TO CHANGE THE SHIPPING ADDRESS OF MY ORDES, HOW CAN I DO IT?

Please contact us at info@latinbakingcompany.com and we will assist you! Please note that if your parcel has already been sorted, we may not be able to change the delivery address. If this does occur, please understand that we cannot be held responsible for any delays in delivery.

I HAVE GLUTEN INTOLERANCE, DO YOU SELL GLUTEN FREE PRODUCTS?

Unfortunately, we don't offer gluten-free products at the moment. Our pastries and empanadas are typically made with wheat flour, which poses a high risk of cross-contamination. We take the safety and well-being of our customers very seriously, so we want to make sure we're upfront about this to avoid any potential harm

HOW FAR IN ADVANCE SHOULD I ORDER?

We recommend placing your order as far in advance as possible to ensure availability. The earlier you place your order, the better!

HOW DO YOU DELIVER PRODUCTS THAT REQUIRES REFRIGERATION?

We want to make sure that your refrigerated products arrive in top condition. That's why we use insulated packaging with cooling elements to maintain the right temperature during transit. You can trust us to take all necessary precautions to ensure your products arrive safely and in optimal condition.

I DID NOT RECEIVE MY ORDER? WHAT HAPPENS NOW?

We are very sorry to hear that you haven't received your order. Occasionally, packages may experience delays and not arrive within the expected timeframe. While these situations are rare, factors outside of our control can impact the logistics process. f you missed your delivery, don't worry, we'll try again the next working day. If any of your products arrived differently than advertised, please don't hesitate to contact us. We'll work with you to find a suitable solution.

I AM MISSING PRODUCTS FROM MY ODER.

We are sorry to hear that some products are missing from your order. Please contact us as soon as possible to resolve this issue: info@latinbakingcompany.com

MY PACKAGE ARRIVED DAMAGED

We are sorry to hear that your package arrived damaged. Please get in touch with us and provide relevant information, such as photos of the damaged package or item, and the tracking number.